Note:

This class has been rescheduled as a virtual opportunity. For more information, follow this link.

Who Should Attend:

Administrative assistants, executive assistants, and employees in administrative or service-oriented roles.

Course Overview:

This is a three-day series of classes that provides utility-specific information for administrative assistants and executive secretaries who want to become more effective in managing their tasks and in communicating with others. By registering for all three classes, you will receive a discount off of the total registration fee.

Administrative Professionals Series: Maintaining Positive Working Relationships

Administrative professionals represent themselves, their bosses, and their organizations. To achieve the goals of the organization, positive working relationships between co-workers are a must; however, this can be difficult at times. This one-day course is designed specifically to help increase cooperative and productivity through teamwork. The importance of recognizing unconscious bias and prejudice while using the diversity of the team to accomplish tasks and meet critical deadlines will be discussed. Strengths and opportunities for improvement will be examined through an analysis of best practices for working with internal customers. Attendees will leave with a plan for continuing or cultivating more positive relationships with others, even in challenging situations.

Administrative Professionals Series: Business Communications Across Platforms

This one-day course will cover the varied aspects of communication that admins use daily in their business environment. Topics include effectiveness in listening, and verbal and non-verbal communication. Written communication across platforms such as e-mails, memos, letters, and minutes will also be covered. The ABCs (accuracy, brevity, and clarity) of great communication will be stressed along with the importance of professionalism in all aspects of communication inside and outside the organization.

Administrative Professionals Series: Understanding the Utility Business

All utility employees, regardless of position or responsibility, need to understand their chosen business. The more they understand the complexity of the electric utility business, the better they can serve and integrate with their co-workers, consumers, and other stakeholders. This one-day course is designed to acquaint non-technical employees with the basics of electricity and the electric system, including generation, transmission, and distribution. Special attention will be given to public power and its role in the development of the North American grid. Attendees will leave with a deeper knowledge and greater appreciation of the utility business model. Information on each person’s state and region will be provided.

Course Instructor:

Debra Ballard, Continuum Education + Training

Course Schedule:

Registration will begin at 8 a.m. on the first day, and the classes will run from 8:30 a.m. to 4:30 p.m. each day. Lunch, along with morning and afternoon breaks, will be provided every day.

Course Location and Hotel Information:

DoubleTree by Hilton Missoula Edgewater
100 Madison Street
Missoula, MT 59802
(406) 728-3100

Room rate: $139 for a single/double

Please book your room as soon as possible, but no later than September 19, 2020, to secure this rate. Mention that you are coming in with the NWPPA group when booking your reservation.

Course Fees:

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for 18 continuing hours. Certificates are issued upon full completion of the course.